Why is my order taking so long!?
- Please consult with our current queue times to get an estimate on how long each individual order currently takes to make. as well as current shipping data. Since all our products are exceptionally handmade with attentive skill by our artisan Thai makers, we don't rush our artists when completing an order. We maintain constant communication between our makers & clients, to ensure a trustworthy and confident service. Want some progress pics? Shoot us a quick email to get an update.
Why is Shipping taking forever!?? Looks like the package hasn't moved since it left Thailand!
- Since COVID started early 2020, we've been seeing the wildest, most insane delays to shipping that we've ever experienced. We sincerely apologize for these delays, that unfortunately are outside of our control once we ship. We do offer free shipping to compensate, with direct quotes available for faster shipping methods.
- Once shipped, Thailand Post or DHL does an exceptional job ensuring our packages leave the country, en route the their destination. Usually within 3-7 days at time of shipping will each package leave Thailand, with updated notes. What we are experiencing to countries in North America, Europe & beyond, are that local postal services (except DHL) have been severely impacted by COVID and are facing intermittent delays. For example, in USA, a package arrived 6 months after being shipped, with no tracking after it left Thailand, except for an update after it was delivered. Worst case we've seen since early 2020, was 6 month delays. Another shipment sent the same method the week after, arrived within 3 weeks as scheduled. It's really been hit or miss to certain areas, please investigate with your local service to see if they are facing delays.
- Due to postal service delays ranging up to 6 months, we are investigating these cases when requested, and between 6-12 months is when we will start addressing and lost or returning shipments. Please allow us this time to recover the product in the event of returned or undeliverable packages.